Friday, February 24, 2006

Supporting computers on the web

Online pc remote support software

There are many vendors providing solutions for remote support software service and software. With the many vendors comes numerous methods for providing online pc remote support software services. Many of which are web based and others that are standalone applications. Numberous vendors supply an ASP style approach which permits their customers to just log into their server and in turn their customer's end-users whom they are trying to provide on-demand remote desktop support to also just login into the third party server. Then there other vendors that require the purchase of a server that can be homed on their cusotmer's own network giving them that extra feel of security. By always knowing who has access to the server gives them added protection. In additionm, this method allows them to meet certain standards imposed by regulatory bodies such as the medical community. Remote pc control on the web in the medical community and remote computer access in general is begining to be more closely scrutenized and regulated.

Remote Support Software

The third type of on-demand remote pc control support software packages would be the stand alone applications. These come in multiple flavors. One is a full blown application like the famous symantec software pc anywhere which I believe has been for many years one of the best remote desktop control products for the enterprise for decades. The other type is one which the technical peron looking to provide support has a piece of software installed on their system and their remote computer user downloads an executable that's pre-programmed with networking information to get to the tech support person's network and computer. The two software pieces then connect up to each other providing the tech support personnel with remote control of the far-end computer on the web. Some of these ask fo addition security information and yet others do not. The drawback to this type of softare is the fact that it's pre-programming is hard coded into the software. Usually the way to change it is to purchase another executable. A more dynamic approach is to have the technician run a peice of software on thier computer as before. It could even be a browser add-on like an active x control. The remote computer side could still be required to downalod software in the form of a java applet or an executable but with both of these methods have the network information required to connect back to the support engineer allow for change. It either can download with updated information or can fetch the information required each time. By doing so the information is updated an not static. this permits for a more dynamic and cost effective approach that addresses changes in ISPs or change of locations.

The ultamate goal of remote control support of computers is to save time. In most cases, by saving time the cost of providing the service goes down. This tends to lead to more productivity from current staff thus decreasing the need to bring more technicians into the support group. With technology developing as fast as it does and just about all market segments moving and changing at speeds never before seen in the industrial history of the world the remote control approach lends to a faster more agile support work force.


Anonymous Anonymous said...

Supporting computers on the web through remote co from and remote support software is common when working with both internal or external clients. Particularly use is remote support software that not only has remote control functionality but inherently provides additional access through reconnect mechanisms. Such as this that have features for reconnecting automatically upon network errors. Sceen-sharing remote control is useful and provides benefits for conferencing, online meetings, and collaboration. A significate advantage when such remote control and remote software are used for remote assistance is that when used as a district support toll revenue can be generated.

Tue Dec 16, 08:08:00 AM EST  

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