Wednesday, October 18, 2006

Support Desktop Computers Over the Internet

For techs and developers readers, I discovered a web site that has a usefull service that permits you to take remote control of computer systems through the web to provide remote access support to your end-users. This is not a unique service or idea or a great find but the thing that makes this site and their service kind of special is that they don't add-in additional charges and don't have a pricing structure for their remote support solution. With a single account you can remotely access and control an unlimited number of desktops over the Internet using thier service with one flat rate. Also, unlike other services that may charge for the number of remote desktops accessed, minutes used, or bandwidth, there's none of that. Access as many computers as you need to and do from as many computers as you need to without additional charges or licenses.

Remote Support Software

With one rate and a simple cost structure, remotely access and control as may systems over the web as you need to. You could change the computer your providing remote support from as often as your like too without getting charged extra or having to request anything from them. There's no "license" attached to any particular computer system. Change your supporting computer and network as you need to. There are other sites that sell a program (an executable) that has your networks IP address compiled into it so if your network changes you have to get a new program. This is system is dynamic so that if the location that you provide remote support from changes, or the ISP providing Internet access for the location changes, you just make a simple modification on your user page to accomodate for it. The software that gets downloaded to the remote desktop automatically is aware of the change and connects for remote desktop support using the newly modified configuration.

PC Remote Support Software

There are many various vendors of online pc remote support software that offer their customers static support solutions. There are even others that provide you the tools to allow for the building of your own remote control program. What these sites do is create an executable program that packs in an IP address into it. The remote control software that downloads to the remote computer uses the address to connec to you computer. This works fine but what if your IP address changes? Or, you need to provide PC remote support from a different location other than the one that the program was created for - this presents a problem. The on-demand remote PC support software sthat you use to help your customers should be as dynamic as the world that's being supported. Computers and desktops change often, networks change too. How can a support program not change too.

Remote Assistance Software

One of the most popular tools in the work of technology today is the service or program that allows tecnicians, developers, engineers provide remote assiatnce over the web to their customers and end-users. Online remote assistance software is based on a simple concept. Use the network as the medium to get to the problem fast. Companies are more and more widespread with globalization and telecommuting becoming the norm rather than the exception. Getting to9 these system to provide support requires a more effieciant mechanism than what was avialable in the past.