Wednesday, October 06, 2010

BlackBerry Torch Doesn't Reconcile Inbox - Syncing

BlackBerry Torch Syncing Problem with BES 4.1, Exchange 2007.
This was a new BlackBerry Torch 9800 series phone. The user had problems with reconciliation from the begining although it was not noticed right away.

His outlook inbox surely did not match the phones renerding of the inbox. Messages that had been removed in Outlook were still showing on the the BlackBerry Torch 9800 phone. Not part of the problem, but this user had ATT service. The BES (BlackBerry Enterprise Server) was version 4.1. There were about another 70 users on the BES server but none of them had this issue. What was done to resolve was firstly to change the number of messages tracked on the BES server and enabled HARD delete tracking.
Those options can be found by logging into the BES 4.1 server:
- Open BlackBerry Manager.
- In the explorer view, click server.
- On the server configuration tab, click edit Properties, then click Messaging.
- For the hard deletes reconciliation option, select True from the drop-down menu
- Restart the BlackBerry enterprise Server services ( I recommend restarting the services from the services control panel applet, not from the BES manager).
To change the number of messages tracked (the default messages tracked is 100)
In the performance section change the value of the Message State database Size to 1000. 1000 is the max.
I also resent the service book for the user, resent the IT policy, resent the peer to peer key.

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