Sunday, June 25, 2006

GFI Faxmaker Version 12 - Sort of a review.

GFI Faxmaker Install and Support





Last week I was involved in a
GFI Faxmaker version 12 installation. I've always liked this software application from GFI. It's pretty good for the price. It's a budget faxserver but with reliability and ease of deployment. Unless you have some specific needs - like you want some tof features to work. GFI Faxmaker 12 for exchange may install and work fine on Exchange 2000 or earlier but with Microsoft Exchange 2003, a simple feature of emailing from Outlook 2003 was a reg hack on the faxserver. Maybe this feature installs properly if the faxing software is installed on the same computer system as the email server but in this case, it was a separate server and the feature did not go in right through the installation process and I had to perform a registry hack while following their tech support instructions. This registry change isn't even in their knowledge base as it should be since their support center closes at 6:00PM EST. An added note about this install that does have much to do with the software but with the faxboard that is installed. It's a mainpine.com 4 port port called a Quatro+ 4 (four) . It does not have the feature of being able to read DID information from the incoming call and therefore cannot route inbound transmissions according to DID information. It can only do this using DTMF. To enable this, the drivers on the server for the card need to be changed to a conextant driver. This sounds like a patch job don't it? Brooktrout is the way to go.

Saturday, May 13, 2006

Assist Computer Users Worldwide.

Remote Support Software




Assist computer users over the web with efficiency and ease. Access computers over the internet and provide support fast to resolve computer issues with less downtime for the end-user. IT departments have a limited staff to support all their users and with the work force in today's business environment now spread out across the globe, remote support software is the key to keeping up to date with this latest trend in the work place. Administer computers and servers across the globe, virtually any where in the world, with PC remote control software that works over the internet. The remote user just needs a working computer and an internet connection and you can access their system and control as if you were sitting right in front of it.
  • - PC Remote Control Over the Web
  • - PC Remote Support Software

Remote support software has impacted the technical support industry and computer support help-desk and IT departments in a dramatic way. In its various forms, it has change they way support is done. Response times are quicker and with the prevalence of broadband reaching most of the globe and peoples homes inexpensively, the market has seen tremendous growth over the past several years. Long gone are the support command prompts achieved through old dial-up lines. Now is the age of broadband and fast PC remote support over the web.

With all internet connection operating at high data rates and speeds uncommon only a short 15 to 20 years ago. There is an ever increasing demand for technical support. Technical support like remote computer control online has also benefited from the higher bandwidth and speeds on online access. Internet access plays a huge role for many applications users use daily on their desktop. most applications now interact in the background with the web. Application access to the web could be for the user'd documents such as Azure Onedrive or other cloud services or it can be as simple as a licence that need top be obtains for the software to operate. Software for technical support such as desktop screen-sharing software also uses bandwidth and with higher bandwidth comes faster screen refreshed for nearly all remote control and remote access applications. So the user experience increases as the bandwidth increases. The screens color is more defined and clear to the to the remote viewer. 


Sunday, April 23, 2006

Many Data Types--One Management Platform




Source:
Earthweb Datamation April 21, 2006 Information Lifecycle Management products often focus on the management of specific silos of information within your organization. Multiple products, for example, will assist you in the automated archiving and E-discovery of your E-mail messages based on policies you define; while other tiered-storage products will allow you to shuffle your must-save data to and from various storage mediums, based on their relative worth to the organization at any given time and their defined compliance time-frames. Though each data management need in your organization shares similar characteristics (information classification, automated policy-based data movement, etc.) if you're like most shops then you must manage several different applications to meet these needs--one application for each of the main types of data you accumulate.

Friday, March 17, 2006

Cisco 3825 and 2811XM Routers for Local bank.

Current project is a little different from the last large one I had the consisted mostly of desktop roll-out. This one involves Cisco gear and is more interesting but also more challenging. The Cisco routers are 3825 and 2811 routers from Cisco. There are two 3825s and 11 2811s. The 3825s are for the bank core and the 2811s are for the branches. The cores are going to be the most complicated. They are replacing some older routers and yes they are at the core of the bank communications. They have coming into them all of the frame-relay circuits for all of their branches. Which means I am bringing the entire bank down - branches and main all at once when they go in.

Routers and switches reach end-of-sale and end-of-life much faster because of shorter development times. New features and demand for faster access increase the rate in which new features are added to networking hardware. much like the server and desktop industry, feature demand is increasing at a faster rate with new innovations in technologies online and on local networks and systems. 
The latest push for faster and more robust features is the current AI demand. AI is the latest of a series of innovative technologies that are capturing the imagination of developers and industry specialists. Switching hardware and routers need to keep up with these developments to deliver the quality and features expected with these products. Software for providing technical support such as software for online desktop support for example still plays a role in improving user experience and enabling the captivating features developed to become a reality. There will also always be a need to technical support.the need for technical support will always be present .