Monday, September 22, 2008
ExtractNow - A Utility for Extracting RAR files.
Tuesday, May 06, 2008
Computer Desktop and Server Management
Computer Desktop and Server Management
Kaseya may have it's roots as a remote control program and indeed they still have this feature in their software application, but it's a whole lot more than remote control. Kaseya offers a complete solution for you to offer your customers a managed solution for their desktops and servers. But it doesn't stop there, their software can also monitor any device that has SMTP protocol enabled on it. One of the better differences that exist with this software package over others that just monitor your devices is that on desktops and servers their is an agent that's pushed out and installed in a silent manner. It's a very small program and once installed updates the server that you host on its own. The connections from the client network to your hosted server is outbound so their are no firewall configurations required on the customer side. Of course on your side to enable the agent to communicate with your server, rules have to be be created to allow for the data to pass from the Internet side to your network and server.
Kaseya Options
The installed agent also has an option for the end user to submit a trouble ticket and the trouble tickets can be managed and monitored by a help desk staff. Depending on the number of users there will make a difference on the number of people you would need to track those tickets and provide support. they offer in addition to monitoring and providing support through a ticket system, the option to perform backups of selected desktops and servers. Built into their software is Acronis imaging software which is one of the best applications for imaging available. I've used Acronis Disk director independently of Kaseya's software it works wonders. I had to resize a live server's partition and used Acronis disk director version ten and it did the re-partitioning flawlessly. See blog post on Acronis at these two sites, http://pctechgo.blogspot.com/ and at http://pctechnow.blogspot.com/.
Features:
Kaseya can automate and manage remotely the following IT services:- PC Remote Control/Remote Support
- Patch Management
- Kaseya Computer Audit and Discovery
- Remote Desktop Management
- LAN and Windows Monitoring
- Help Desk and Trouble Ticketing
- Software Deployment & Systems Management
- Network Policy Management
- Backup and Disaster Recovery
- Anti-Virus/Anti-Spyware Detection
- Cross Platform Support (PC and MAC)
- User State Management
- Power Management
Sunday, March 23, 2008
Are all desktops the same?
They are not the same in my humble opinion. Although many of the technologies they implement are the same simply because many of them are standards based and in demand by consumers, their implementations vary. The support absolutely varies and I find that HO, especially in the sever category has an edge on all the others especially Dell.
Dell has slipped from my favor many years ago. Before the slip, I believed their support was one of the reasons to buy a Dell. When I was asked what new desktop computer should I get by someone, my reply was spontaneously "Dell". Now, that has been tainted as dell had tainted their support. They believed somehow that people would not notice the big shift and degradation of their support. They are trying to build it back up and are doing an OK job but it's going to take years to fix the problem. Outsourced support has hurt them, no doubt.
So during that dark era for me with Dell, HP was the desktop of choice. HP made and still makes a reliable compacted system with various level systems to suite business, home users, casual users, novelists, etc.For computer remote support software see http://www.4remotesupport.com/ , Provide PC remote support affordably with web based PC remote support software.
Saturday, February 16, 2008
Supporting Technology with Technology.
Wednesday, January 30, 2008
NetGear PS121 USB to Ethernet Network
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This site shows how web based remote PC support software doesn't have to be an expensive proposition. To enable small companies to provide remote support by using web based pc remote support should require a second mortgage on your home or business.
computer remote support software
Friday, January 25, 2008
How Some Companies Do Support.
Wednesday, January 23, 2008
Quest Recovery Manager for Exchange
Quest Recovery Manager for Exchange: Just my opinion & review.
I have only a brief story about this application for Exchange mailbox recovery. The Program is made by Quest software and it's called Quest Recovery Manager for Exchange.
This program is capable of mailbox recovery from an unmounted .edb database store or even from a tape which is what I found pretty cool. The recovery gives admins the ability to recover not only a single mailbox if needed (the whole Exchange mailbox store is not required) but even just a single message can be recovered. This I thought was very handy and leads to the next part of this post that I said was going to be short, but I see the length just going on and on. I have not had the opportunity to see the software retrieve and restore a single message or mail box for that matter but I did use it for searching email.
The single email message recovery from a user's Exchange mailbox. This seemed fascinating and led me to this software for discovery of email. I had a client that needed to recover all email sent from a specific set of user from their company to a client of theirs. Of course, the reverse was true as well. They need to see all the email that was sent from the client to employees of the company.
Quest Recovery Manager for Exchange in my opinion did not due a satisfactory job for me. If I need to find a single email from a mailbox or two, maybe would have gain some sheers from me but I need to search dozens of main boxes for using various keywords. I had a ton of pst files that contained mush of the email needed for the recovery. The email was on pst files because this company had migrated from Novell Groupwise some years back to Exchange and part of the process of getting the email out of Groupwise into exchange included an export of the data. Hence, the large number of outlook pst files.
This is where I believe this program failed in providing adequate abilities as boasted by their salespeople and their website. Oh, before I forget to mention it, just to get a demo license you have to contact their sales department. The license only allows for 10 percent of the total data to be searched.
Here was my biggest problem with the software. The way this search worked was by searching the pst files one at a time. I could easily do that using Microsoft Outlook. To make this extra rip-off-ish, the search interface IS OUTLOOK'S!
A past post on another blog regarding computer and desktop support applications can be found here and here.