Computer Desktop and Server Management

Computer Desktop and Server Management

Kaseya may have it's roots as a remote control program and indeed they still have this feature in their software application, but it's a whole lot more than remote control. Kaseya offers a complete solution for you to offer your customers a managed solution for their desktops and servers. But it doesn't stop there, their software can also monitor any device that has SMTP protocol enabled on it. One of the better differences that exist with this software package over others that just monitor your devices is that on desktops and servers their is an agent that's pushed out and installed in a silent manner. It's a very small program and once installed updates the server that you host on its own. The connections from the client network to your hosted server is outbound so their are no firewall configurations required on the customer side. Of course on your side to enable the agent to communicate with your server, rules have to be be created to allow for the data to pass from the Internet side to your network and server. 

Kaseya Options

 The installed agent also has an option for the end user to submit a trouble ticket and the trouble tickets can be managed and monitored by a help desk staff. Depending on the number of users there will make a difference on the number of people you would need to track those tickets and provide support. they offer in addition to monitoring and providing support through a ticket system, the option to perform backups of selected desktops and servers. Built into their software is Acronis imaging software which is one of the best applications for imaging available. I've used Acronis Disk director independently of Kaseya's software it works wonders. I had to resize a live server's partition and used Acronis disk director version ten and it did the re-partitioning flawlessly. See blog post on Acronis at these two sites, http://pctechgo.blogspot.com/ and at http://pctechnow.blogspot.com/.

Features:

Kaseya can automate and manage remotely the following IT services:

• PC Remote Control/Remote Support
• Patch Management
• Kaseya Computer Audit and Discovery
• Remote Desktop Management
• LAN and Windows Monitoring
• Help Desk and Trouble Ticketing
• Software Deployment & Systems Management
• Network Policy Management
• Backup and Disaster Recovery
• Anti-Virus/Anti-Spyware Detection
• Cross Platform Support (PC and MAC)
• User State Management
• Power Management

The cost of the software can be quickly recovered once enough clients are added to your base. The fact that you can provide NOC type services is one of the great advantages that a company can offer to another is supporting their data and network infrastructure is one of the services you or your company provide. Blog home: Information Technology Support - Adventure (Rated PG)

Are all desktops the same?

They are not the same in my humble opinion. Although many of the technologies they implement are the same simply because many of them are standards based and in demand by consumers, their implementations vary. The support absolutely varies and I find that HO, especially in the sever category has an edge on all the others especially Dell.

Dell has slipped from my favor many years ago. Before the slip, I believed their support was one of the reasons to buy a Dell. When I was asked what new desktop computer should I get by someone, my reply was spontaneously "Dell". Now, that has been tainted as dell had tainted their support. They believed somehow that people would not notice the big shift and degradation of their support. They are trying to build it back up and are doing an OK job but it's going to take years to fix the problem. Outsourced support has hurt them, no doubt.

So during that dark era for me with Dell, HP was the desktop of choice. HP made and still makes a reliable compacted system with various level systems to suite business, home users, casual users, novelists, etc.

Since the time of this post (now 2022), Dell and HP are still manufacturing desktops and laptops. Gateway is not a thing anymore and IBM has gone to services after a nice run with Lenovo for laptops. I had one , still do, and it ran and still operated perfectly. Upgraded to Windows 10 just fine and getting more life out of it. It's not my main computer but used mostly as a table top computer for quick web searches or playing videos. 

For computer remote support software see http://www.4remotesupport.com/ , Provide PC remote support affordably with web based PC remote support software.

Support Desktop Computers Over the Internet

Remote Support Software

For techs and developers readers, I discovered a web site that has a useful service that permits you to take remote control of computer systems through the web to provide remote access support to your end-users. This is not a unique service or idea or a great find but the thing that makes this site and their service kind of special is that they don't add-in additional charges and don't have a pricing structure for their remote support solution. With a single account you can remotely access and control an unlimited number of desktops over the Internet using their service with one flat rate. Also, unlike other services that may charge for the number of remote desktops accessed, minutes used, or bandwidth, there's none of that. Access as many computers as you need to and do from as many computers as you need to without additional charges or licenses. With one rate and a simple cost structure, remotely access and control as may systems over the web as you need to. You could change the computer your providing remote support from as often as your like too without getting charged extra or having to request anything from them. There's no "license" attached to any particular computer system. Change your supporting computer and network as you need to. There are other sites that sell a program (an executable) that has your networks IP address compiled into it so if your network changes you have to get a new program. This is system is dynamic so that if the location that you provide remote support from changes, or the ISP providing Internet access for the location changes, you just make a simple modification on your user page to accommodate for it. The software that gets downloaded to the remote desktop automatically is aware of the change and connects for remote desktop support using the newly modified configuration.

PC Remote Support Software

There are many various vendors of online PC remote support software that offer their customers static support solutions. There are even others that provide you the tools to allow for the building of your own remote control program. What these sites do is create an executable program that packs in an IP address into it. The remote control software that downloads to the remote computer uses the address to connect to you computer. This works fine but what if your IP address changes? Or, you need to provide PC remote support from a different location other than the one that the program was created for - this presents a problem. The on-demand remote PC support software that you use to help your customers should be as dynamic as the world that's being supported. Computers and desktops change often, networks change too. How can a support program not change too.

Remote Assistance Software

One of the most popular tools in the work of technology today is the service or program that allows technicians, developers, engineers provide remote assistance over the web to their customers and end-users. Online remote assistance software is based on a simple concept. Use the network as the medium to get to the problem fast. Companies are more and more widespread with globalization and telecommuting becoming the norm rather than the exception. Getting to these system to provide support requires a more efficient mechanism than what was available in the past.