Friday, December 29, 2006

Computer Remote Support Software

Computer remote support software

Computer remote support software that's an affordable alternative to the large corporation name brand remote support solutions. PC remote support over the Internet shouldn't have to cost an arm and a leg. A thousand plus dollars a year to provide software that gives tech support people the ability to use PC remote control to help remote computer users, desktop client computers, network servers, and others to get systems working again should not be a budget buster for small companies. remote support software - The three basic features of remote support software are file transfer, remote access and control of the desktop over the web. These three basic features that a remote support solution should not have to lead to thousands of dollars per year and support fees. There are more cost effective solutions to meet the needs of support departments and companies that have to support their customers.

There are affordable solutions for web based PC remote support that don't have to leave your computer and tech support budget in a fiscal crunch. There are solutions that will enable every technical support staff member of your help-desk or application or system integration group with a technical support account and still be less than the cost of several accounts form the major brand name providers. Device based remote support support is a thumbs down approach Even more so will be the cost saving over appliance based remote support support solutions that have hidden costs for maintenance and support of their products. An example is that there's a claim you own the remote support solution but in reality, you do not. You may own the hardware device used as the server in between remote desktop client s and the tech support staff but by no means will you be free of charges. There are maintenance fees for the appliance and for the software. If you don't pay the high cost of the yearly fee, they charge exorbitant amounts for support or trouble tickets. For updates and upgrades you are paying for every bug fix.

Information Technology Support - Adventure (Rated PG): Support Desktop Computers Over the Internet

Information Technology Support - Adventure (Rated PG): Support Desktop Computers Over the Internet

Wednesday, October 18, 2006

Support Desktop Computers Over the Internet

Remote Support Software





For techs and developers readers, I discovered a web site that has a useful service that permits you to take remote control of computer systems through the web to provide remote access support to your end-users. This is not a unique service or idea or a great find but the thing that makes this site and their service kind of special is that they don't add-in additional charges and don't have a pricing structure for their remote support solution. With a single account you can remotely access and control an unlimited number of desktops over the Internet using their service with one flat rate. Also, unlike other services that may charge for the number of remote desktops accessed, minutes used, or bandwidth, there's none of that. Access as many computers as you need to and do from as many computers as you need to without additional charges or licenses. With one rate and a simple cost structure, remotely access and control as may systems over the web as you need to. You could change the computer your providing remote support from as often as your like too without getting charged extra or having to request anything from them. There's no "license" attached to any particular computer system. Change your supporting computer and network as you need to. There are other sites that sell a program (an executable) that has your networks IP address compiled into it so if your network changes you have to get a new program. This is system is dynamic so that if the location that you provide remote support from changes, or the ISP providing Internet access for the location changes, you just make a simple modification on your user page to accommodate for it. The software that gets downloaded to the remote desktop automatically is aware of the change and connects for remote desktop support using the newly modified configuration.

PC Remote Support Software

There are many various vendors of online PC remote support software that offer their customers static support solutions. There are even others that provide you the tools to allow for the building of your own remote control program. What these sites do is create an executable program that packs in an IP address into it. The remote control software that downloads to the remote computer uses the address to connect to you computer. This works fine but what if your IP address changes? Or, you need to provide PC remote support from a different location other than the one that the program was created for - this presents a problem. The on-demand remote PC support software that you use to help your customers should be as dynamic as the world that's being supported. Computers and desktops change often, networks change too. How can a support program not change too.

Remote Assistance Software

One of the most popular tools in the work of technology today is the service or program that allows technicians, developers, engineers provide remote assistance over the web to their customers and end-users. Online remote assistance software is based on a simple concept. Use the network as the medium to get to the problem fast. Companies are more and more widespread with globalization and telecommuting becoming the norm rather than the exception. Getting to these system to provide support requires a more efficient mechanism than what was available in the past.

Sunday, June 25, 2006

GFI Faxmaker Version 12 - Sort of a review.

GFI Faxmaker Install and Support





Last week I was involved in a
GFI Faxmaker version 12 installation. I've always liked this software application from GFI. It's pretty good for the price. It's a budget faxserver but with reliability and ease of deployment. Unless you have some specific needs - like you want some tof features to work. GFI Faxmaker 12 for exchange may install and work fine on Exchange 2000 or earlier but with Microsoft Exchange 2003, a simple feature of emailing from Outlook 2003 was a reg hack on the faxserver. Maybe this feature installs properly if the faxing software is installed on the same computer system as the email server but in this case, it was a separate server and the feature did not go in right through the installation process and I had to perform a registry hack while following their tech support instructions. This registry change isn't even in their knowledge base as it should be since their support center closes at 6:00PM EST. An added note about this install that does have much to do with the software but with the faxboard that is installed. It's a mainpine.com 4 port port called a Quatro+ 4 (four) . It does not have the feature of being able to read DID information from the incoming call and therefore cannot route inbound transmissions according to DID information. It can only do this using DTMF. To enable this, the drivers on the server for the card need to be changed to a conextant driver. This sounds like a patch job don't it? Brooktrout is the way to go.

Saturday, May 13, 2006

Assist Computer Users Worldwide.

Remote Support Software




Assist computer users over the web with efficiency and ease. Access computers over the internet and provide support fast to resolve computer issues with less downtime for the end-user. IT departments have a limited staff to support all their users and with the work force in today's business environment now spread out across the globe, remote support software is the key to keeping up to date with this latest trend in the work place. Administer computers and servers across the globe, virtually any where in the world, with PC remote control software that works over the internet. The remote user just needs a working computer and an internet connection and you can access their system and control as if you were sitting right in front of it.
  • - PC Remote Control Over the Web
  • - PC Remote Support Software

Remote support software has impacted the technical support industry and computer support help-desk and IT departments in a dramatic way. In its various forms, it has change they way support is done. Response times are quicker and with the prevalence of broadband reaching most of the globe and peoples homes inexpensively, the market has seen tremendous growth over the past several years. Long gone are the support command prompts achieved through old dial-up lines. Now is the age of broadband and fast PC remote support over the web.

With all internet connection operating at high data rates and speeds uncommon only a short 15 to 20 years ago. There is an ever increasing demand for technical support. Technical support like remote computer control online has also benefited from the higher bandwidth and speeds on online access. Internet access plays a huge role for many applications users use daily on their desktop. most applications now interact in the background with the web. Application access to the web could be for the user'd documents such as Azure Onedrive or other cloud services or it can be as simple as a licence that need top be obtains for the software to operate. Software for technical support such as desktop screen-sharing software also uses bandwidth and with higher bandwidth comes faster screen refreshed for nearly all remote control and remote access applications. So the user experience increases as the bandwidth increases. The screens color is more defined and clear to the to the remote viewer.